Returns Policy
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
At 12Volt Customs you have 21 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included and are not damaged in any way.
If you can’t provide proof of purchase, you will be asked to provide identification containing your full name. We will record your name and form of identification provided, and we’ll offer you an exchange coupon to the value of the current price of that product.
12Volt Customs will accept returns and provide you with an exchange voucher, refund (refund will be provided using original payment method) or repair where:
- The item is faulty or is not of acceptable quality, or
- The item is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You can present a Target receipt or other adequate proof of purchase
12Volt Customs may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to 12Volt Customs.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
12Volt Customs will not cover the cost of delivery for when they are a change-of-mind returns. Return postage must be paid for by the returnee.
Contact Details For Returns
sales@12voltcustoms.com.au
(03) 8339 2233
Returns Address
2/4 Metrolink Circuit
Campbellfield 3061
Victoria
Australia
At 12Volt Customs you have 21 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included and are not damaged in any way.
If you can’t provide proof of purchase, you will be asked to provide identification containing your full name. We will record your name and form of identification provided, and we’ll offer you an exchange coupon to the value of the current price of that product.
12Volt Customs will accept returns and provide you with an exchange voucher, refund (refund will be provided using original payment method) or repair where:
- The item is faulty or is not of acceptable quality, or
- The item is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You can present a Target receipt or other adequate proof of purchase
12Volt Customs may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to 12Volt Customs.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
12Volt Customs will not cover the cost of delivery for when they are a change-of-mind returns. Return postage must be paid for by the returnee.
Contact Details For Returns
sales@12voltcustoms.com.au
(03) 8339 2233
Returns Address
2/4 Metrolink Circuit
Campbellfield 3061
Victoria
Australia